Terms of Use

Welcome to LaLinea! Before you start using our service, it's important that you read and understand our Terms of Use. These terms establish the rights and obligations you have when using our Service, whether on the official website or mobile applications. By using our service, you agree to these terms and our Privacy Policy, which is located on our official website.

Therefore, it is crucial that you pay attention to these Terms. In addition to this, by using the Service, you also accept the Privacy Policy displayed on the official website of the Service, as it constitutes an integral part of these Terms.

If you do not fully agree with the following Terms, then you will not be able to use the Service.

Last updated: June 17, 2023.

Definitions

  1. Service refers to the LaLinea software where the main objective is to display any type of Content regarding the Lines. This can be in any format presented, such as a website or a mobile application.
  2. Website refers to the official website of the Service.
  3. Line (also referred to as "Queue" in these terms) refers to any type of waiting line with the objective of entering or exiting the United States.
  4. User refers to any entity with access to the Service.
  5. User Points refer to the trust points awarded when making a report supported by votes from the Application. These points are cumulative and regulated by the server to achieve the highest accuracy in the reports.
  6. User Reports refer to any information provided by a User to the Service regarding a Line.
  7. CBP Reports refer to any type of information obtained through Customs and Border Protection via their website, either through a graphical interface or publicly available machine-readable data.
  8. Sources correspond to any external or internal information of the Service that contains direct or indirect data about the wait time in a Line.
  9. Units in Line refer to pedestrians, private vehicles, or commercial vehicles (as applicable) waiting in a Line.
  10. Report Card refers to any visual content that displays an analysis of the existing Sources for a specific Line. These cards may contain additional data, a combination thereof, or variations related to the status of a Line, including:
    1. Wait time
    2. Units in Line
    3. Publication time
    4. Accuracy
    5. User votes
    6. Sources
    7. A message about Line closure
    8. A message about the absence of data
  1. Content refers to any information distributed in the Service regarding the data of a Line.
  2. Account refers to any unique record in the database that captures an individual's information as a user of the Service.
  3. Affiliate refers to any entity that has any ownership or rights (in any percentage) over the Service.
  4. Mobile Application refers exclusively to the LaLinea software in its mobile application format on any smartphone of any platform.
  5. Device refers to any electronic device with access to the service, such as a computer, digital tablet, or mobile phone.

Service Description

The Service aims to process and evaluate the existing Sources on wait times at the US border crossings, both for entering and exiting the country, in order to provide Users with a summary and analysis of such sources. It allows Users to view Content about their Lines of interest, general border information, configure notifications (where applicable), and report the status of a Line.

License

LaLinea grants you a free, non-exclusive, limited in time, non-transferable, non-sublicensable, and revocable license to use the Service (including the Software) for non-commercial purposes, subject to these Terms.

Use Restrictions

When using the LaLinea Service, there are certain behaviors that are strictly prohibited. Failure to comply with these behaviors by yourself or through any other means or person may result in the termination of your access to the Service and may expose you to civil and/or criminal liability.

  1. It is prohibited to copy, modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the content included in the Service and/or Website, or to publicly display, perform, or distribute it without the prior written consent of LaLinea. It is also prohibited to use the Content on any other website or computer network environment for any purpose without the prior written consent of LaLinea.
  2. You must not defame, mistreat, harass, stalk, threaten, or otherwise violate the legal rights of others, including copyright and other intellectual property rights.
  3. You must not make User Reports with the purpose of distorting public order, spreading false information, causing panic, or otherwise harming Users, the Service, Affiliates, or administrators of the Service.
  4. You must not transmit or make available in connection with the Service and/or the Website any virus, worm, Trojan horse, time bomb, web bug, spyware, or any other malicious code that may damage or hijack the operation of any hardware, software, or telecommunications equipment.
  5. You must not interfere with or disrupt the operation of the Service and/or the Website or disobey any requirements, procedures, policies, or regulations of the servers or networks hosting the Service and/or the Website.
  6. You must not sell, license, or commercially exploit any use or access to the Content and/or the Service and/or the Website without the prior written permission from LaLinea.
  7. You must not create a database by systematically downloading and storing all or part of the Content of the Service and/or the Website.
  8. You must not forward any generated data to other web applications without the prior written consent of LaLinea.
  9. You must not transfer or assign your Service account password to a third party. You must not use the Service and/or the Website for any illegal, immoral, or unauthorized purpose.
  10. You must not use the Website, Service, or Content for non-personal or commercial purposes without the prior express written consent of LaLinea.
  11. It is prohibited to infringe or violate any of these Terms, including all other rules, terms, and conditions in other sections of this document.

LaLinea is not responsible for the actions or omissions of other users or third parties. Users and third parties are responsible for respecting current legal rights, obligations and the rules established in these Terms.

Accuracy, Availability, and Use of Service Content

The content of the Service is provided "as is" and on an "as available" basis. LaLinea does not offer any warranties, express or implied, regarding the merchantability, fitness for a particular purpose, or non-infringement of the content. Furthermore, we do not guarantee that the Service is free from errors or that access to it will be continuous or uninterrupted.

The purpose of the Service is to provide the best possible analysis with the information provided by User Reports, CBP Reports, and other applicable sources. However, we cannot guarantee the accuracy, timeliness, completeness, or reliability of this information as it depends on external factors that may change without prior notice. Therefore, the User acknowledges and agrees that the use of the Service and the information it provides is at their own responsibility and risk. LaLinea is not responsible for any errors, omissions, delays, inaccuracies, or damages that may result from the use of the Service.

To enhance the reliability of the information, the Service includes a voting section in the Report Cards where users can indicate whether the displayed information is correct or incorrect. However, this feature relies entirely on users, and LaLinea is not responsible for any errors, omissions, delays, inaccuracies, or damages that may result from the use of this feature.

The Service is not obligated to provide information in the Report Cards, history, or any other form of Content at all times. If the server analysis determines that it is not possible to provide accurate information, the update of that information may be omitted or a message indicating that it is not possible to provide it may be displayed.

Termination of Service Use and Deletion of User Account

You may stop using the Service at any time and for any reason without notifying LaLinea. However, by ceasing to use the Service, you will still be subject to these Terms regarding your previous use of the Service.

If you wish to delete your user account, you can do so by accessing the Menu section in the mobile application and following the provided instructions. By deleting your account, you will lose access to all associated data and information, including your reports, User Points, and usage statistics. LaLinea is not responsible for any loss or damage that may result from the deletion of your account.

If you stop using the Service for more than 6 consecutive months without logging into the mobile application with your account, LaLinea reserves the right to delete your account. In this case, you will lose your User Points, connection to your reports, and any other data related to your account. LaLinea is not responsible for any loss or damage that may result from the deletion of your account for this reason.

LaLinea reserves the right to suspend or cancel your account or prevent your access to the Service at any time and for any reason without prior notification. This may occur if you violate these Terms, use the Service for illegal or immoral purposes, or if LaLinea believes that your use of the Service is detrimental to its interests or the interests of other users. In the event that LaLinea suspends or cancels your account or denies you access to the Service, you will not be entitled to any compensation or indemnification.

User Reports and Other Actions

The LaLinea Service allows and is designed to receive information from the community through forms in the mobile application or other means. By submitting information to the Service, you assume full responsibility for the information you submit, and any loss or damage caused directly or indirectly by making a report will be solely your responsibility. You will not be entitled to any compensation or indemnification from LaLinea.

It is important to always drive with caution, respecting traffic laws and road conditions. It is strictly prohibited to make reports while driving. You should only submit reports once you have properly parked and stopped the vehicle in accordance with the law. A passenger accompanying you may make a report as long as it does not interfere with or distract the driver.

The following behaviors regarding User Reports and other actions are strictly prohibited, and any violation of them may result in the termination of your access to the Service.

You may not, either by yourself or through any other means or person:

  1. Submit User Reports in bad faith. You should only submit reports with the aim of providing the most accurate information possible and facilitating its dissemination through the Service.
  2. Submit User Reports excessively (exceeding the number of reports allowed by the application for each Line), for malicious purposes of any kind that harm other Users, Affiliates, or the Service.
  3. Vote erroneously on any Content provided by the Service regarding a Line deliberately, without any reason, and with intentions other than providing the most accurate information possible.

By using the Service, you agree that the factual information contained in the User Reports made under the name of your Account belongs to LaLinea, and you do not have and will not have any rights over it. LaLinea may use, store, modify, disseminate, or delete your reports at its discretion and convenience. If you decide to remove your personal information from the Service, LaLinea only commits to anonymizing your reports, meaning that all information that could identify you as the author will be removed. However, factual information about the report, such as the reported waiting time or queue length, will never be deleted.

By submitting a User Report, you declare and warrant that you own all intellectual property rights to the factual content of the report and that you have permission to publish it and allow LaLinea to publish and exploit all intellectual property rights over it. By submitting content to LaLinea, you grant LaLinea an irrevocable, worldwide, perpetual, non-exclusive, royalty-free, sublicensable, and transferable license to use, copy, distribute, create derivative works, and publicly display the factual information of the User Report.

Customs and Border Protection (CBP) Reports

The LaLinea Service is designed to utilize information and data provided by Customs and Border Protection (CBP), a government organization of the United States. However, it is important to note that the Service is not endorsed in any way by this organization.

In the sources section of each Report Card, you can find a reference to the time of data publication by CBP, if these data were used for the displayed information. Additionally, in any other type of content in the application, if data directly extracted from CBP were used, the corresponding citations will be displayed.

Google Maps Service

The Service enables a user to submit User Reports about certain Lines through a form that utilizes an implementation of the Google Maps API. By using this implementation, you acknowledge that you agree to the following Terms and Conditions of Google: Google Maps/Google Earth Additional Terms of Service.

Additionally, this Service is governed by the following terms and conditions of Google for such implementation: Google Maps Platform Terms of Service.

Regarding the Advertising System

The LaLinea Service is free and is funded through the display of advertisements for various types of products in the user interface. By accessing the Service, you agree to the potential display of these advertisements through any means deemed appropriate by the Application.

LaLinea adheres to the law and will not display advertisements promoting illegal products or containing sensitive or illicit content. However, if you feel dissatisfied or harmed by the information displayed in any of these advertisements, it is your responsibility to stop using the Service. LaLinea is not responsible for any damages caused by the advertisements displayed in the Service.

You acknowledge and agree that LaLinea does not endorse or recommend any products advertised in the Service, and your access or use of them is at your own risk and discretion. If you decide to purchase a product advertised in the Service and it does not meet the stated warranties, LaLinea is not responsible for your purchase or your relationship with the advertiser.

You acknowledge that LaLinea has no obligation to verify, supervise, control, or guarantee the quality, operation, legality, or safety of the products advertised in the Service, nor the truthfulness, accuracy, currency, or completeness of the information provided by affiliates about them. Any claim, dispute, controversy, or conflict that arises between you and the advertiser will be resolved solely between you and the advertiser, without the intervention or participation of LaLinea.

Copyright

All intellectual property of the Service, such as its database or the Software itself, including the visual designs of LaLinea, and everything related to this brand, is the property of LaLinea. This Service is protected by the Mexican Federal Law of Copyright and all applicable copyright laws in Mexico and worldwide.

All the Content provided in the Service is the intellectual property of LaLinea. You may share it for personal use, but it is strictly prohibited to use it for commercial purposes without the prescribed permission from LaLinea. Actions such as publishing it on your own website, posting it on your own social media page as a means to gain followers or provide content, or advertising it in your own multimedia content such as radio or other media, are prohibited.

You may share the information on a social media platform or other medium, publicly or privately, only if:

  1. Your post comes from a personal account that does not monetize content production, is not sponsored by any brand, and does not generate any form of income.
  2. You do not attempt to claim ownership of the shared information.
  3. You attribute LaLinea as the owner of all the shared content.
  4. The purpose of sharing such content from the Service is solely to accurately inform about the status of a specific line.

The design, commercial image, logo, and appearance of any graphical interfaces of the software pieces produced by the Service are exclusively owned by LaLinea. The Service's license does not grant any ownership rights over these aspects. You shall not produce any copy or print of any visual material included on the site.

Privacy

The Service respects the handling of your data and your privacy rights. The data management measures for all your information can be found in the Privacy Notice on the official LaLinea website. As the Notice may be subject to regular updates, we recommend reviewing it periodically on the same page.

Software and Service modifications

LaLinea reserves the right to modify, adapt, or change the Software, Service features, user interface, design, scope, and availability of content, and any other aspect related to the Service, in whole or in part and without prior notice. You will have no claim, complaint, or demand against LaLinea for implementing such changes or for any incidental failures resulting from such changes.

Currently, all Service features are free and publicly accessible. However, LaLinea reserves the right to provide additional services with a payment method in the future. By using the Service, you agree that not all features will always be free or publicly accessible, and you will have no complaints or claims regarding changes in this regard. If LaLinea decides to provide additional services with a payment method in the future, additional terms will be provided to users with access to these services.

Service Failures

LaLinea does not guarantee that the Service will be uninterrupted, secure, error-free, or defect-free, nor that it will always operate at the same speed, quality, or accuracy. The Service may experience failures, interruptions, delays, or temporary suspensions for various reasons, such as technical issues, maintenance, updates, traffic overload, cyber-attacks, or force majeure events. You acknowledge and agree that LaLinea is not responsible for any damages, losses, costs, or expenses that may arise from Service failures, and you waive any claims, complaints, or demands against LaLinea in relation to such failures. By using the Service, you assume the risk of potential failures and agree to use it under these conditions.

Closure of the Service

LaLinea reserves the right to terminate the provision of the Service mentioned in these Terms, in whole or in part, temporarily or permanently, at any time and without prior notice. You will have no claims, complaints, or demands against LaLinea in the event of such termination.

Applicable Law and Jurisdiction

These Terms, the Software, and the Service shall be governed solely by the laws of the United Mexican States, without regard to the principles of conflict of laws. Any dispute, claim, or controversy arising out of, relating to, or in connection with these Terms, the Software, and the Service shall be subject to the exclusive jurisdiction of the competent court in Mexico.

Modifications to these Terms

LaLinea reserves the right to change these Terms at any time. If significant changes are made, they will be notified in the updated version of the mobile software, as well as on the official LaLinea website. By continuing to use the Service after the Terms have been changed, you accept the new Terms. If you do not accept the new Terms or any of them, you must stop using the Software and the Service.

Deadline for Legal Actions

If you wish to bring a legal action against LaLinea, arising from or related to the LaLinea Software or Service, you must do so within one (1) year from the day you become aware of the legal action. If you do not file a claim within this period, it will result in a permanent prohibition of the legal action and will constitute your complete and definitive waiver of the claim.

Transfer of Rights

You may not transfer the rights granted by the LaLinea Service. However, LaLinea reserves the right to transfer ownership of the Service and all the Software involved to a third party, provided that the third party assumes LaLinea's obligations to you under these Terms. If LaLinea decides to sell, merge, or transfer the Service to another entity, it may do so without your approval.

Supplementary to these Terms

These Terms, together with the Privacy Notice, shall constitute the entire agreement between you and LaLinea regarding the Service. In the event of a contradiction between these Terms and the summary of terms presented to the User within the Software interface, these Terms shall prevail.

No Legal Relationship with User

The use of the LaLinea Service, including the submission of User Reports or any other type of information or content, does not imply or shall be construed as creating any legal relationship, partnership, joint venture, employment relationship, agency, or franchise between you and LaLinea. Your use of the Service is for your benefit, and the provision of the Service to you constitutes the sole and sufficient consideration to which you are entitled for any contribution you have made to the Service.

Accessibility

LaLinea is committed to providing equal access to the Service for individuals with visual, hearing, or other disabilities. By utilizing the accessibility tools provided by web browsers and mobile operating systems, all LaLinea Software released to date is compatible to provide accessibility options. Additionally, some features have extra assistance to facilitate the user experience and the accessibility of such features. For suggestions or improvements regarding the accessibility features in the Software, please feel free to contact LaLinea through the means specified in these Terms or on the official website contacts.

Contact

You can contact the responsible parties for managing the service through the means listed in the Privacy Notice, within the Mobile Application, or via the following email address:lalinea.tjsd@gmail.com